We have recently streamlined our support structure.
If you need any help building your Aurora, have any questions or require customer support, please take the follow the steps below in order:
1. Check the Troubleshooting Guide to see
2. If it's a simple question or if you need any clarification, join our discord server and ask in the #build-help channel.
3. If the above steps do not fix your problem or answer your question, please contact the vendor you purchased the Aurora from. We're in constant contact with vendors about customer issues and together we will fix any problems you may be having.
If you're reaching out about a problem, please include the following information in your email / support ticket:
4. If you do not hear back from the vendor within 3 business days, please contact Wuque Studio directly at
[email protected] with the following information: